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78% of people who complain to a brand over Twitter expect a response within one hour

Consumers are taking to Twitter to voice their complaints – and they’re expecting speedy customer service. Research from Lithium Technologies found that 78% of people who complain to a brand over Twitter expect a response within one hour. And if they don’t get a quick response? If these Twitter users didn’t get the support they […]

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Paid subscriptions to Facebook Groups: They’re (probably) going to be a thing

If you’ve spent any time on Facebook lately (no judgment), you’ve probably seen many business-focused Groups pop up. These can be of great benefit to businesses: they get a group of people with common interests together and puts your company in front of all of those sets of eyes. The Group will let you create

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